Frequently Asked Questions
Everything you need to know about finding the perfect fit at BigHatStore.
How do I determine my hat size?
We provide a comprehensive size guide on every product page. To find your fit, measure the circumference of your head about one inch above your eyebrows using a soft measuring tape.
What is your return policy for headwear?
We offer a 30-day return policy for all unworn hats with original tags attached. For hygiene reasons, hats showing signs of wear or makeup stains cannot be accepted.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. We also offer expedited 2-day shipping at checkout for those who need their headwear sooner.
How should I clean and maintain my hat?
Maintenance depends on the material. Straw hats should be wiped with a damp cloth, while wool and felt hats are best cleaned with a soft-bristled hat brush. Always avoid soaking your hats in water.
Do you ship internationally?
Yes, BigHatStore ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at the final stage of checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options via Klarna.